Cisco Webex is the leading enterprise solution for video conferencing, webinars, and screen sharing. Web conferencing, online meeting, cloud calling and equipment. Mar 28, 2019. If Citrix Receiver for Mac is configured to use a proxy server, Secure Socket Layer (SSL) connections can fail. #640652 Compared to: Citrix Receiver for Mac 12.1.100 Citrix Receiver for Mac 12.2 contains all fixes that were included in Versions 12, 12.1, and 12.1.100, plus the following, new fixes. May 20, 2019.
Applicable Products
- Receiver for Mac
Objective
Fago font free download mac. https://clevergod187.weebly.com/dragon-dictate-6-mac-download.html. This article provides an overview of logging features available with Receiver for Mac, and explains how to use them in the Receiver.
Receiver for Mac has the logging interface in the Advanced tab of the Receiver Preferences. The Preferences menu can be accessed from the Desktop Viewer Window or the Apple application bar along the top. There are five types of logging available in Receiver for Mac: Installer Logging, Session Logging, Store Logging, Always-on Logging, and Receiver Updates Logging. Installer logging, Always-on and Receiver Updates logging are enabled by default. Conversely, Session Logging and Store Logging are disabled by default.
Installer Logging captures debug messages from the Receiver during the installation.
Session Logging includes all the diagnostic logging from the ICA session. Therefore, it only applies to the Citrix Viewer when the session is up. Use this logging for any problem within the ICA session, perhaps unexpected behavior in an ICA session.
Store Logging includes logging of AuthManager and StoreComms. As expected, the AuthManager handles the authentication between the user and the Receiver Store or Site. The StoreComms manages the information about the Store configurations and connection settings.
Receiver for Mac 12.2 introduced the Always-on Logging feature, which helps collect important one-time event. This feature is enabled by default and turns on basic level of logging regardless of the logging configuration.Store Logging includes logging of AuthManager and StoreComms. As expected, the AuthManager handles the authentication between the user and the Receiver Store or Site. The StoreComms manages the information about the Store configurations and connection settings.
Log files generated by Always-on Logging are stored in ~/Library/Logs/Citrix Receiver. Always-on Logging keeps 2 log files for the ReceiverHelper/Citrix Receiver/Citrix Receiver Launcher/NPAPI plugin component, and 10 files for Citrix Viewer.Log files for the Citrix Receiver Launcher and NPAPI plugin component contain logs related to session launch from a web browser. The NPAPI plugin is used while launching using Safari web browser and Citrix Receiver Launcher for launch using Chrome and Firefox. Citrix Receiver Updates logging is enabled by default with Citrix Receiver for Mac Version 12.6 and later. This is helpful when troubleshooting Receiver auto-update related issues.
Instructions
Select Connection Diagnostics or Full in the Session Logging.There are two settings within Session Logging- Connection Diagnostics and Full Logging. Connection Diagnostics logging is specific to identifying errors while connecting so all logging will be enabled up until the point when the session is deemed successful. Full Logging will log everything including the Connection Diagnostics and Session Logging.
Note: Full Logging can impact performance and must only be used while troubleshooting an issue because of the amount of data. It must not be left on during normal use. The user enabling this logging will get a warning that must be acknowledged to continue.
Once enabled, the Receiver will store up to 10 Session Logs after which they are deleted starting with the oldest to maintain 10 logs. Select Normal or Verbose in the Store Logging.
The two levels of the Store Logging are Normal and Verbose. With Verbose, the AuthManager will provide more detailed debugging information. Use Normal when only StoreComms logging is necessary. Select Disabled in the Session Logging and Disabled in the Store Logging.
The Receiver log files are stored in the local Mac user’s home directory: ~/Library/Logs/.
Type of logging | Log file location | |
Installer logging | ~/Library/Logs/ReceiverInstall.log | |
Session logging | ~/Library/Logs/Citrix Receiver/CitrixViewer_<time_stamp>.txt (*) | |
Store logging | Normal | ~/Library/Logs/CitrixServerCommunication.log |
Verbose | ~/Library/Logs/com.citrix.AuthManager.log, com.citrix.AuthManager_1.log andServiceRecord.log (along with CitrixServerCommunication.log) |
|
Always-on logging | Web Browser Launch Logging (Citrix Receiver Launcher/NPAPI plugin component) |
~/Library/Logs/Citrix Receiver/com.apple.WebKit.Plugin.64_<time_stamp>.txt ~/Library/Logs/Citrix Receiver/Citrix Receiver Launcher_<time_stamp>.txt |
Receiver Helper Logging | ~/Library/Logs/Citrix Receiver/ReceiverHelper_<time_stamp>.txt | |
Citrix Receiver Logging | ~/Library/Logs/Citrix Receiver/Citrix Receiver_<time stamp>.txt | |
Citrix Viewer Logging | ~/Library/Logs/Citrix Receiver/CitrixViewer_<time_stamp>.txt (*) | |
Citrix Receiver Updater Logging | ~/Library/Logs/Citrix Receiver/Citrix Receiver Updater_<time_stamp>.txt |
(*) The log files for Always-on logging (for Citrix Viewer) and Session logging are the same. Viewer log files generated by Always-on logging contains only the most important logs. However, if Session logging is enabled, other logging along with the Always-on logswill be written to the log file.
You can click “Email Log Files” available in the Logging screen to zip Session/Store/Always-on/Citrix Receiver Updater log files, and send it as an attached file via email using your default email client.
Applicable Products
- Citrix Workspace App
- Receiver for Windows
Symptoms or Error
When launching an application or desktop via an Internet Browser (Google Chrome, Firefox, Internet Explorer, etc.) users are prompted to save or download the '.ica' file.
Solution
In recent releases of IE, Edge, Google Chrome, Firefox, and latest Citrix Workspace App clients many of the issues mentioned below have been resolved.
By default, the OS (Windows, Mac, Linux) should automatically set how to open '.ica' files when trying to launch any resource via Citrix Workspace or Citrix Storefront via the Web Store if the Citrix Workspace App is installed properly.
Confirm Citrix Workspace App is installed or use Citrix Workspace App for HTML5 ('Web Browser' option) instead.
If you continue to encounter this behavior please review the steps outlined below.
By default, the OS (Windows, Mac, Linux) should automatically set how to open '.ica' files when trying to launch any resource via Citrix Workspace or Citrix Storefront via the Web Store if the Citrix Workspace App is installed properly.
Confirm Citrix Workspace App is installed or use Citrix Workspace App for HTML5 ('Web Browser' option) instead.
If you continue to encounter this behavior please review the steps outlined below.
There can be a number of resolutions to the issue including but not limited to the following:
Install the Latest Version of Citrix Workspace App
Install the latest Citrix Workspace App version which can be downloaded here: Download Citrix Workspace App
Automatically Open ICA Files
When clicking on an application or desktop to launch via Citrix Workspace or Citrix Storefront on an Internet Browser (not within Citrix Workspace App) and an '.ica' file shows in the download bar on the bottom left please follow these steps to automatically open said file:
ICA file is downloaded during the process. After the ICA file is downloaded, enable the browser to open similar files automatically.
Note: Instructions below are similar for other OS's when using Google Chrome, Firefox, or Edge Browsers.
Internet Explorer:
ICA file is downloaded during the process. After the ICA file is downloaded, enable the browser to open similar files automatically.
Note: Instructions below are similar for other OS's when using Google Chrome, Firefox, or Edge Browsers.
- Navigate to the Citrix Workspace Store or Citrix Storefront Store
- Select the resource you are trying to access - Application or Desktop
- You will receive a notification on the bottom of the browser to 'Open, Save, Cancel'
- Select the Save.
- The download bar will now show to 'Open, Open Folder, View Downloads',
- Select the drop-down list next to 'Open' and select 'Open With'
- Find and select 'Connection Manager'
- Navigate to the Citrix Workspace Store or Citrix Storefront Store
- Select the resource you are trying to access - Application or Desktop
- Chrome will prompt a dialog box to save the '.ica' file
- Hit save to save it in the 'Downloads folder'
- On the bottom left you will see the file, click the '^' which is the drop-down list for the file in the download bar and select 'Always Open Files of This Type'
- Navigate to the Citrix Workspace Store or Citrix Storefront Store
- Select the resource you are trying to access - Application or Desktop
- Firefox will prompt you with a dialog box to save the '.ica' file
- Select 'Do this automatically for files like this from now on'
- Select 'Open With' and click 'Browse'
- Select 'Connection Manager'
- Navigate to the Citrix Workspace Store or Citrix Storefront Store
- Select the resource you are trying to access - Application or Desktop
- Edge automatically saves the file to the downloads folder by default
- On the bottom left you will see the file, click the '..' which is the drop-down list for the file in the download bar and select 'Always Open Files of This Type'
Associate .ica File Type With Citrix Connection Manager
-
On Windows computers, go to Control Panel > Settings > Apps > Default apps > Choose default apps by file type
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Under Name, find .ica file type.
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Ensure that the current default is set to Citrix Connection Manager. If not, click Change program and choose Citrix Connection Manager.
Note: Connection Manager is the wfcrun32 file located as C:Program Files (x86)CitrixICA Clientwfcrun32.exe
Remove or Disable Third Party Browser Adware
Remove or disable any third party browser based Adware software that could be interfering with the successful launch of the ICA file. Restart the browser after removing these software and try again.
Clear the 'Do not save encrypted data to disk' Option
If you are using Internet Explorer, click Tools > Internet Options > Advanced tab and clear the option “Do not save encrypted data to disk.”. This option should be cleared because the dynamic files are stored in the Temporary Internet Files folder. When applications are clicked, a file is downloaded to the folder, then launched using MIME type. If access to the folder is disabled or not available, the process cannot occur successfully.
Below are for older Browser/Citrix Receiver Deployments:
No longer recommended to perform these steps in newer releases of Internet Browsers. Steps remain for any users not fully updated to the latest and greatest.Add Website to Trusted Sites
Add the site to the Trusted sites list if using Internet Explorer browser using the following steps:
-
Go to Tools > Internet Options > Security tab > Sites
-
In the Add this website to the zone field, enter your organization's website and click Add.
-
Repeat this for the .com, .net, .org, or .gov Web site addresses of your organization to allow the use of the ActiveX ICA client object for the launched connection to be automatically accepted.
Note: It might be required to also add any additional subdomain.domain.com URLs to the Trusted sites list in the Security tab setting if still experiencing unwanted prompts.
Disable ActiveX Filtering (Enable ActiveX)
Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.
Configure Internet Explorer as follows to allow successful application launching:
- Disable ActiveX filtering feature for the Web Interface site, either by:
-
Disabling ActiveX filtering globally:
Click Gear icon, select Safety, de-select ActiveX Filtering. Alternatively, press Alt key and click Tools menu (ActiveX filtering is enabled if a “tick” appears next to it and is disabled if the “tick” disappears).Or - Disabling ActiveX filtering for an individual site when ActiveX filtering is enabled globally:
-
Log on to the Web Interface site and attempt to launch an application. At the end of the address bar a blue warning sign appears, indicating filtered content.
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Click the blue warning sign and select Turn off ActiveX Filtering.
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- Enable ICA launch using one of the following options:
-
Add the site to the Trusted sites list: In the Security tab of Internet Options, add the Web Interface site to Trusted Sites list to allow the use of the ActiveX ICA client object for the launch.Or
-
Disable the MIME filter: Rename the following registry key: HKEY_CLASSES_ROOTPROTOCOLSFilterapplication/x-ica
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Log off and close window then restart the browser after making this change.
Enable Citrix ICA Client plugin
Configure Internet Explorer as follows to allow successful application launching:
- Enable Citrix ICA Client IE plugin by following the steps below:
- Launch Internet Explorer
- Go to Tools > Manage add-ons
- Select Citrix ICA Client plugin and click Enable
Problem Cause
There can be a number of reasons for the issue including but not limited to:
Download Citrix Workspace Mac
- The *.ica file on the client needs to be associated with Citrix Workspace App
- Outdated Internet Browsers in use
Additional Resources
Download Citrix Launcher For Mac Windows 7
-
CTX139939 - Microsoft Internet Explorer 11 - Citrix Known Issues
-
CTX200889 - Receiver for Web Workaround with NPAPI Support Removal in Google Chrome
-
CTX126653 – Citrix Online Plug-in for Windows with Internet Explorer 9 Support
- Citrix Discussions - IE 11 (Website cannot find required software)
Disclaimer
Citrix Viewer Mac Download
Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.